Concierge Service Membership

Long after installation,
we’re still here.

Three levels of coverage, billed monthly or annually. Every member gets a private 24/7 concierge line and free remote support, any hour, every day.

Compare the plans
Or call 713-426-0900
Open-concept living room with brick fireplace wall and integrated lighting in a Houston home

All plans include

24/7

Private concierge line

Call or text, any hour, any day. Saved right to your phone and reserved for your household.

Free

Remote support

Any hour, every day. Most issues are solved remotely, often before you’d have noticed.

Three levels of coverage

Choose your coverage

Highest coverage

VIP Concierge

96 hours

of on-site service per year, up to 8 per month

Priced to your system: its size, age and accessibility

  • Two preventative maintenance visits per year
  • Proactive monitoring: we spot issues and fix them
  • 10% off system upgrades
  • Additional on-site hours at a discounted rate
Included on-site hours
Weekdays, 8 AM to 4 PM
Preventative maintenance
Two visits per year
Proactive monitoring
Included When we spot an issue, we fix it remotely when we can and schedule an on-site visit when we can’t.
System upgrade discount
10% while the plan is in effect
Additional on-site hours
Discounted rate
Unused hours
Do not carry over to the next month
Essential coverage

Premier Concierge

12 hours

of on-site service per year

Pricing on request

  • One preventative maintenance visit per year, on request
  • 5% off system upgrades
  • Additional on-site hours at a discounted rate
Included on-site hours
Weekdays, 8 AM to 4 PM
Preventative maintenance
One visit per year, on request
Proactive monitoring
Not included
System upgrade discount
5% while the plan is in effect
Additional on-site hours
Discounted rate
Unused hours
Do not carry over to the next year
Remote coverage

Basic Concierge

0 hours

of on-site service included

Pricing on request

  • Every member benefit, including the 24/7 concierge line and remote support
  • On-site visits at regular hourly rates, when you need one
Included on-site hours
None
Preventative maintenance
Not included
Proactive monitoring
Not included
System upgrade discount
Not included
Additional on-site hours
Regular hourly rate
Unused hours
No included hours
Compare the plans

Every detail, side by side

VIP ConciergePremier ConciergeBasic Concierge
Price Priced to your systemOn requestOn request
On-site service included 96 hours per year, up to 8 per month12 hours per yearNone
Included on-site hours Weekdays, 8 AM to 4 PMWeekdays, 8 AM to 4 PMNone
Preventative maintenance Two visits per yearOne visit per year, on requestNot included
Proactive monitoring Included When we spot an issue, we fix it remotely when we can and schedule an on-site visit when we can’t.Not includedNot included
System upgrade discount 10% while the plan is in effect5% while the plan is in effectNot included
Additional on-site hours Discounted rateDiscounted rateRegular hourly rate
Unused hours Do not carry over to the next monthDo not carry over to the next yearNo included hours
Or call 713-426-0900
Also included with all plans

Every member also gets

  • Video Assist: live help from a technician by video call

  • Priority scheduling for every visit, not just service calls

  • Emergency after-hours on-site service*, reserved for members, at an after-hours rate

  • OvrC Homeowner App: see your system and reset your core devices, any time (requires compatible hardware)

  • Comcast/Xfinity support: we can call Comcast/Xfinity on your behalf (does not include other ISPs, such as AT&T)

*After-hours on-site service is for emergencies only, Monday to Friday from 4 PM to 9 PM and Saturday and Sunday from 9 AM to 9 PM, excluding company holidays. Media Systems determines what qualifies as an emergency. Plans do not cover hardware, uninstalling or reinstalling hardware, or damage from natural disasters and power surges. Remote support requires active internet service. Full terms are in your service agreement.

Rear exterior and pool of a River Oaks home with integrated outdoor technology

The quiet work behind it all.

A well-designed home asks nothing of you. The theater comes on, the shades follow the sun, and the music finds you in every room. That ease isn’t an accident. It comes from care that happens quietly, before you notice anything is wrong.

Left alone, small things add up: an access point drops offline, or a battery backup fails and takes the network down with it. None of it should land on your evening.

We’ve cared for Houston homes since 1980. A membership turns that care into a standing arrangement: a private 24/7 concierge line for your household, maintenance we schedule and manage for you, and priority whenever we need to be on site.

Without a plan

A plan is never required.

We care for any client, plan or no plan, and that hasn’t changed since 1980. Without a plan, service is available weekdays, 8 AM to 4 PM, holidays excluded.

On-site service
Regular hourly rate
Remote service call
Standard remote service call rate
After-hours service, remote or on-site
Plan members only

Need service now? Call or text (281) 979-9600 during business hours, or email service@mediasystems.com. Anything involving true life safety always jumps the line.

Ready to enroll?

Already a client? Add a plan anytime.

Tell us a little about your home and we’ll recommend the plan that fits. Plans are billed monthly or annually.

Or call 713-426-0900

Let’s talk about your home

Tell us about your project. We’ll usually be in touch within one business day to schedule a conversation.

Interested in a service plan?

Tell us about your project. We’ll usually be in touch within one business day to talk through the plan that fits.